Just wanted to update my earlier experiences. Recently, my mom lost the diamond on her wedding ring. She was crushed and didn’t think she could afford to replace it. The staff at Jewel Box (Michelle, in particular) assured us it could be done. They worked with me to replace the setting and diamond and make the ring even better than before at a ridiculously reasonable price. She was so surprised and so happy to get it back from them (earlier than promised). Moments like that just don’t happen at the large chains.
